Returns & Refunds

1. Overview

At KD Bundles, customer satisfaction is our top priority. We take great pride in the quality of our hair extensions, closures, and frontals. Because of the nature of our products, certain restrictions apply to maintain hygiene and product integrity.

2. All Sales Are Final

For the safety and protection of all customers, we cannot accept returns or exchanges on any hair products once they have been opened, worn, or altered in any way.

This policy helps ensure every customer receives 100% new, unused hair.

3. Eligible Returns (Defective or Incorrect Items)

If you receive the wrong product or a defective item, please contact us within 7 days of delivery at info@kdbundles.com with the following details:

  • Your order number

  • Photos or videos of the item received

  • A brief description of the issue

Once your request is reviewed and approved, we’ll provide instructions for return or replacement. Products must be unworn, unaltered, and in their original packaging.

4. Refunds (If Applicable)

Refunds are issued only in the case of verified defective or incorrect products. Once your return is received and inspected:

  • You’ll receive an email notification confirming approval or denial of your refund.

  • Approved refunds are processed to your original payment method within 5–10 business days.

    Please note: shipping costs are non-refundable.

5. Exchanges

Exchanges are available only for the same item if it arrives defective or incorrect. All exchange requests must be submitted within 7 days of receiving your order.

6. Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped. Once processing begins, cancellations cannot be guaranteed.

7. Damaged or Lost Packages

KD Bundles is not responsible for packages once marked as delivered by the carrier. If your order arrives damaged or goes missing, please reach out to the carrier directly and notify us so we can help facilitate a claim if possible.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

KD Bundles

Email: info@kdbundles.com

Website: www.kdbundles.com